Refund & Digital Delivery Policy
Last updated: May 2026
1. Digital Product Delivery
The UK Fiancé Visa Guide is supplied as a digital product. After successful payment, you should receive access to the handbook through the delivery method shown at checkout, such as an email link, download page, account portal or digital delivery platform.
If you do not receive access, email [support email address] with your order reference and the email address used to purchase.
2. Instant Access
The product is designed to be delivered instantly after purchase. Before completing your order, you may be asked to consent to immediate digital delivery and acknowledge that once access or download begins, your cancellation rights may be affected.
3. Refund Position
Because this is a digital product, refunds are generally not offered once the handbook has been accessed, opened, downloaded or delivered, except where required by law.
We may consider refunds where:
You were charged twice for the same order by mistake.
You cannot access the product due to a technical issue and we are unable to resolve it within a reasonable time.
The product is faulty or materially different from what was described.
A refund is required under applicable consumer law.
4. Non-Refundable Situations
Refunds will not normally be provided simply because:
You changed your mind after receiving access.
You no longer need the product.
You expected personalised legal advice or representation, despite the product being described as an educational handbook.
Your visa application outcome was not what you hoped for.
You did not read the product description, Terms, Disclaimer or checkout information before purchasing.
5. How to Request Help or a Refund Review
To request help or ask us to review a refund issue, email [support email address] with:
Your name.
Order reference or payment receipt.
The email address used for purchase.
A clear explanation of the issue.
Screenshots or evidence of any technical problem, where relevant.
We aim to respond within 2–3 working days.
6. Statutory Rights
Nothing in this policy affects any statutory rights you may have as a consumer.
Contact
Email: Support@ukfiancevisaguide.co.uk
Response time: usually within 1–2 working days